Oh, no! We are really sorry to hear it. We will strive to make things right ASAP.
Please reach out to us at firstname.lastname@example.org. In your message, be sure to include the following so we can best serve you.
- Your name
- Your order number
- Description of the problem
- Pictures of the problem
Though we have complete trust in the quality of our manufacturer, we understand that errors happen, even to the best. Whether it means sending you a refund or a complete replacement, we will do whatever we can to make it right.